Warranty Policy

UNP® Official Store Limited Warranty Policy

Effective Date: August 1, 2026

1. Warranty Scope UNP provides a 1-Year Limited Warranty against defects in materials and workmanship under normal personal, non-commercial use. This warranty applies only to original purchasers who bought directly from unpoutdoor.com with valid proof of purchase. The coverage area is restricted to the contiguous United States (Lower 48 States). The warranty period begins on the date of delivery receipt. Eligible products include UNP branded outdoor camping equipment (excluding standalone accessories sold separately).

2. What Is Covered & Not Covered

  • Covered: Verified defects in materials or workmanship affecting fabrics, factory seam taping, original poles/frames, connectors, zippers, and buckles.

  • Not Covered: Normal wear, tear, natural aging, or cosmetic changes; damage caused by accidents, misuse, neglect, or improper assembly, staking, cleaning, maintenance, drying, or storage; damage from severe weather (high winds, heavy rain, hail, snow, flooding) or external forces (falling branches, animals, open fire, or heat sources); unauthorized modifications or repairs; products without valid proof of purchase or bought from unauthorized sellers. Additionally, products used for commercial operations, rentals, event venues, or long-term continuous outdoor setup are excluded from this warranty.

3. Solutions & Shipping Costs For valid warranty claims, UNP will, at its sole discretion, repair the product, provide replacement parts, exchange it for an equivalent item, or issue a refund (unless otherwise required by law). Replacement products or parts do not restart or extend the original warranty period. UNP  covers all shipping costs for returning defective items and sending replacements. For defective items reported within 30 days of delivery, customers may request a free replacement or a full refund; for defective items beyond 30 days, only warranty repair or replacement service is provided (no refunds).

4. How to Claim Warranty Please email support@unpoutdoor.com with your Order ID, proof of purchase, product name or model, a description of the issue, and clear photos or videos showing the full product, the defect location, and the product tag. UNP will review your request and provide next steps. Do not send products back without prior written authorization. UNP may request the return of the defective item or part for inspection.

5. Consumer Rights & Contact Information This limited warranty does not limit consumer rights guaranteed by applicable laws that cannot be excluded or restricted. Additional statutory rights may apply depending on your region.

  • Warranty & Support: support@unpoutdoor.com
  • Customer Service Hours: Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
  • Company Entity: UNIPROS (HONG KONG) LIMITED