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UNP Shipping & Delivery Policy

UNP proudly serves outdoor enthusiasts across the United States. All orders are processed and dispatched from our local North American fulfillment hub to ensure fast, reliable, and secure delivery.

1. Order Processing & Daily Cut-off Time

  • Order Processing Time: All orders are processed within 1 to 2 business days (Monday through Friday, excluding weekends and statutory holidays) after your order confirmation email is issued.
  • Daily Order Cut-off Time: Our daily order cut-off time is firmly set at 5:00 PM (PST/PDT).
  • Orders completed before 5:00 PM on a business day will begin processing the same day. Orders placed after 5:00 PM, or during weekends and holidays, will commence processing on the following business day.
  • Tracking Notification: You will receive an automated shipment notification containing verified carrier tracking links the moment your package leaves our warehouse.

2. Shipping Coverage & Rates

  • Destinations: Continental United States (Contiguous 48 states only).

  • Shipping Fee: FREE Standard Shipping on all orders.

3. Delivery Estimates

Total delivery time = Order Processing Time + Shipping Time

  • Order Processing Time: 1–2 business days (Monday to Friday, excluding U.S. federal holidays)
  • Standard Shipping Time: 3–7 business days (Monday to Friday, excluding U.S. federal holidays)
  • Order Tracking: You will receive a tracking number via email as soon as your order is dispatched from our warehouse. You can use this number to monitor your shipment's progress in real time.

4. Shipping Restrictions (Important)

Due to the oversized dimensions and substantial freight weight of our heavy-duty family camping tents and equipment, we have specific delivery limitations:

  • Geographic Restrictions: We are currently unable to ship to Alaska, Hawaii, or any U.S. overseas territories (including Guam, Puerto Rico, American Samoa, and the Northern Mariana Islands).

  • Address Restrictions: Our courier partners (FedEx and UPS) are unable to deliver to P.O. Boxes or APO/FPO/DPO military addresses.

We kindly require you to provide a valid physical residential or commercial street address at checkout to ensure successful carrier acceptance. If a shipping address is identified as a P.O. Box or military base, the shipment will be automatically held, and our support team will contact you via email to request an alternative physical delivery address.

5. Warehouse Address

Our warehouse is located in California: 18551 Arenth Ave, Dock 1-17, City of Industry, CA 91748

(Important Note: This warehouse is not open to the general public. Direct customer pickups or walk-in returns cannot be accommodated at this location.)

6. Customs & Duties Policy

UNP covers all import duties and taxes. No additional customs or duty fees apply to orders shipped within the United States.

7. Lost, Damaged, or Delayed Shipments

UNP is dedicated to ensuring your gear arrives safely. However, we are not liable for delayed deliveries caused by courier operational issues, extreme weather conditions, or customs delays. If your tracking link indicates that your package was delivered but you have not received it, or if your package arrives with severe transit damage, please notify our customer service team within forty-eight (48) hours of the marked delivery date so we can promptly open an official investigation with the carrier.

8. Contact Us (Exclusive Customer Support)

If you have any questions regarding your shipment status, address modifications prior to dispatch, or tracking links, please reach out to our dedicated support channels:

  • Official Support Email: support@unpoutdoor.com
  • Corporate Helpline (HQ): +86 132-4909-5513
  • Customer Service Hours: Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)