Contact Us

At UNP Outdoor, we are committed to providing high-quality outdoor camping gear and exceptional customer service. Whether you have questions about our family tents, SUV car tents, tunnel tents, or need assistance with shipping and returns, our team is here to help.

Corporate Headquarters:
UNI PROS (HONG KONG) LIMITED 
FLAT/RM 2511E BLK F 25/F, GOLDEN BEAR INDUSTRIAL CENTRE, NO. 66-82 CHAI WAN KOK STREET, TSUEN WAN, NT, HONG KONG

US Logistics & Fulfillment Center (Not for direct returns without authorization):
18551 Arenth Ave, City of Industry, CA 91748, United States
Contact Person: Terry
Phone: +1 702-971-8116

Customer Support & Hotlines:
Email: support@unpoutdoor.com
Phone (HQ): +86 132-4909-5513

Operating Hours:
Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)

If you need to initiate a return or exchange under our 1-Year Warranty for defective products, please contact our support email (support@unpoutdoor.com) first to receive a Return Merchandise Authorization (RMA) and the designated US Return Center details.