Contact Us
Contact Us
At UNP , we have been deeply rooted in the outdoor camping industry since 2012, specializing in high-quality family tents, SUV car tents, and tunnel tents. With over a decade of dedication to the US market, we are committed to providing reliable gear and exceptional service to elevate your outdoor adventures.
Whether you have product inquiries, order tracking questions, or need assistance with shipping and returns, our global support team is always here to assist you.
Corporate Headquarters (Hong Kong)
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Company Name: UNIPROS (HONG KONG) LIMITED
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Registered Address: FLAT/RM 2511E BLK F 25/F, GOLDEN BEAR INDUSTRIAL CENTRE, NO. 66-82 CHAI WAN KOK STREET, TSUEN WAN, NT
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HQ Phone: +86 132-4909-5513
US Logistics & Distribution Center
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Address: 18551 Arenth Ave, Dock 1-17, City of Industry, CA 91748, USA
Customer Support & Enquiries
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Customer Service Email: support@unpoutdoor.com
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Business Hours: Monday – Friday, 9:00 AM – 6:00 PM(GMT+8)
Product Warranty & Return Process We stand behind the quality of our products with a 1-Year Warranty covering manufacturing defects.
To initiate a seamless return, exchange, or warranty claim, please contact us first at support@unpoutdoor.com to obtain a Return Merchandise Authorization (RMA) number and the specific instructions for our designated US Return Processing Center. Please note that unauthorized packages without an RMA number may experience processing delays.