Payment Policy

At UNP Outdoor, we are committed to providing a secure, convenient, and transparent payment experience.

Accepted Payment Methods

We currently accept the following payment methods through Shopify Payments:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • UnionPay
  • Apple Pay
  • Google Pay

Available payment methods may vary depending on your location, device, browser, and eligibility. The payment options displayed at checkout are the payment methods currently available for your order.

Payment Currency

All prices and transactions on www.unpoutdoor.com are processed in U.S. Dollars (USD) unless otherwise indicated at checkout.

If your card or payment account uses a different currency, your bank or payment provider may apply currency conversion rates or additional fees.

Secure Payment Processing

Payments made on our website are securely processed through Shopify Payments.

UNP Outdoor does not directly store your complete credit or debit card information. Payment information is securely transmitted and processed by our payment service provider.

Payment Authorization

Payment must be successfully authorized before an order can be confirmed.

If your payment is declined or cannot be completed:

  • Check that your payment information is correct.
  • Make sure sufficient funds or credit are available.
  • Contact your bank or card issuer for assistance.
  • Try another payment method available at checkout.

Order Confirmation

After your payment has been successfully completed, you will receive an order confirmation email containing your order details.

If you do not receive an order confirmation email, please contact our customer support team.

Refunds

Approved refunds will be returned to the original payment method used for the purchase.

Refund processing times may vary depending on your bank or payment provider.

For additional information, please refer to our Refund Policy.

Customer Support Channels

  • Official Support Email: support@unpoutdoor.com
  • Corporate Helpline (HQ): +86 132-4909-5513
  • Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Corporate Headquarters (Legal Registered Company)

  • Company Name: UNIPROS (HONG KONG) LIMITED
  • Registered Address: FLAT/RM 2511E, BLK F, 25/F, GOLDEN BEAR INDUSTRIAL CENTRE, NO. 66-82 CHAI WAN KOK STREET, TSUEN WAN, NT
  • Website: www.unpoutdoor.com

Last Updated: September 2026